1. Reservation
    1.1 After receiving an offer via email or by phone, a written reservation needs to be sent to the hotel. With this reservation, the guest accepts the payment and storno policy of the hotel. In the reservation the following data must be included: date of arrival and departure, name of the guests and the childern’s date of birth. The reservation process is finished, when our colleagues send you a written comfirmation of the booking.

2 Terms of cancellation
2.1 The order may be cancelled in writing.
2.2 The booking may be cancelled without a fee of cancellation before the first advance payment deadline.
2.3 20 days prior to arrival: free
2.4 19 to 2 days prior to arrival: 30% of the ordered service,
2.5 From the day before arrival or if the guest does not arrive without preliminary notification on the day of booking 90% of the ordered service shall be charged as a penalty

2.6 In case of special and promotional offers, the terms of cancellation shall be regulated by the offer.
2.7 Repayment of services (accommodation, meals, treatments etc.) booked but not used by the Guest during his or her staying in the Hotel or modified by him or her is not possible.
2.8 In the case of booking of products subject to special conditions, group travels or programmes, the Service Provider may specify conditions different from the above in a special Contract.

  1. Modification of reservation
    3.1 The already finalised and confirmed booking may be modified to another date or number of heads depending on the available capacities on the following terms:
  • 15 days prior to arrival against HUF 2000/room/occasion
  • before the arrival, or on the day of arrival, the total amount of the paid deposit will be counted as modification cost.
    3.2 For regular guests (who have visited us at least 3 times), one modification per booking is free of charge.
    3.3 The modification terms given in the offer shall be guiding in the case of special or promotional offers.
  1. Terms of payment
    4.1 Please pay 30% of the total fee of the accommodation as an advance via a postal cheque or remittance within 5 days from the confirmation sent by the Service Provider and send a copy of the advance order (with the indication of the name, address, order number and – if a VAT invoice is needed – the VAT number and the invoice address) to the Service Provider.

4.2 If the period between the booking and the arrival is 7 days or shorter then the guest shall pay the total amount at the reception desk on arrival.
4.3 In case of special offers the payment terms may change and will be contained in the confirmation sent in writing.
4.4 If payments are not settled the booking is automatically deleted.
4.5 Acceptable means of payment: Cash, remittance, credit card
4.6 All costs related to any method of payment shall be charged to the Contracting Party or his or her credit card.

Travel bureaus / Tour operators / Cooperating partners:
The contract signed with the service provider shall contain the specific payment terms.
4.7 Gift ticket: The gift ticket may be used only within the term and value specified thereon depending on the available capacities. The ticket shall become void after the expiry.